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Panastat
- Call Logging and Call Management Software
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monitoring and measuring how your business telephone system
is being used, you can make sure you get maximum performance
and efficiency from every element. |
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PanaStat
call management software from Panasonic has advanced call management
features to give you the information you need, whether for the
whole company, by department or by individual extension.
Based
on the Windows® interface, PanaStat is easy to use, and
offers clear and simple real time information and daily, weekly,
monthly or annual reports.
Cutting
call costs
With
the information at your fingertips, you cannot only identify
costly and problem areas, but also manage the calls and allocate
resources more cost-effectively.
- Locate
the most expensive calls
- Monitor
incoming and outgoing call levels
- Check
speed of answering
- Identify
and implement upgrading opportunities before your business
suffers or unnecessary costs are
incurred.
PanaStat
Platinum is a call management system that gives you a broad
overview of your organisation’s telephony. It’s
everything you would expect from a call management system
and more. PanaStat offers additional features that provide
you with all the help and data you need to stay highly productive.
The
unique ‘today’ screen provides real time
information to the user, enabling all call activities
to be monitored. Incoming, outgoing and unanswered calls
are displayed in full colour pie chart format, allowing
the user to easily manage key activities. These can
be separated into individual departments to make the
managing of resources even easier.
You
can produce customised reports to show the total ring
time, hold time and talk time of users on different
calls. In addition, the reports can help you identify
when calls were missed due to busy lines and highlight
how long it takes for your clients to get through –
a useful feature when monitoring the productivity of
your sales team |
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The
system’s Virtual Call Centre enables you to turn any group
of extensions into a call centre and view live statistics, measuring
performance and level of customer service. You can even set
targets for your teams to meet.
If you
have conducted a marketing campaign, the system enables you
to see its effectiveness. You can find out where geographically,
your potential customers lie, and also see how much interest
your campaign generated.
Out of
your office or away from your desk? With Web Reporting, you,
or anyone you authorise can access reports and data through
your web browser. You can also restrict important data so
others view only what you want them to see.
PanaStat
Platinum is extremely flexible, with no limit to the number
of extensions. It also has built-in tutorials that provide
step-bystep instructions to ensure you make the most of its
potential.
Call management,
Call logging, Reporting, Virtual Call Centre, MIS Data, Web
Reporting and telephone support on hand PanaStat Platinum
has it all.
The package
can be supplemented to suit various applications with the
addition of options like client access, multi-site installations
and an additional years’ unlimited telephone support.
There’s
a PanaStat solution to fit all types of company enabling them
to track and control communications activity.
For your
company, PanaStat Platinum means you can manage your telephone
usage for maximum efficiency and minimum cost.
Westlake
Communications can also supply other Call Logging software
such as TIM
Professional Call
Logger.
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